Job Description:

Interviews patients or responsible individual(s) to determine present and future financial status and ability to pay medical and/or personal obligations. Secures information relative to patient’s financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed. Counsels patients requiring external financial assistance, including recommending third parties. Refers adults and children to System resources for completion of applications for medical assistance. Interacts with collection agencies. Primary focus is current patient balances. Reviews accounts and maintains contact with third parties to ensure timely payments. Completes applications for uncompensated care. Notifies patients of uncompensated care determinations. Follows policy for outstanding current balance collection efforts and reviews accounts on a scheduled basis. Serves as information resource to patients and System staff regarding credit and collection policies, procedures, and payment assistance options. Answers inquiries from patients, doctors’ offices or third party payors and follows through to resolution. Interprets and explains to patients and their families the charges, services and policies regarding payment of bills. Initiates paperwork for refund of overpayment to patients, guarantor or third party payors after researching to verify credit balance is correct. Resolves billing problems and/or receives insurance updates. Posts all payments and adjustments to the correct patient’s account.

How to apply:

Required Skills
Excellent interpersonal/communications skills; ICD9 & CPT coding; insurance knowledge; computer skills; Customer service skills
Medical terminology

Required Experience
1 – 2 years

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